Gem reward missing after winning the game

[Elrond]

I won my game and the bet i did not receive it

[Stratego (dev)]

how much turns have u played?
what is the game id?
how many players were there, all were humans till the end?

also press send game to dev option.

[Elrond]

how much turns have u played?
what is the game id?
how many players were there, all were humans till the end?

also press send game to dev option.

Hello dev! This was the game we discussed:357790086782243x-2021-07-07 04:40:26.000:159/154

Game name:Krynn 1
Game Status:GAME_OVER
mapname:CUSTrnd_islands_30_30.map
Curr Player id:253361
Curr Player name:hardin
Curr Player controller:HUMAN
Logged Player id:248157
Logged Player status:1
last version:154
Upload version:159
Wait take turn:3
Turn count:36
Is under dowload:false
Need Send to server:false
IsNetwork game:true


Version : 1.153
Package : com.zts.ageoffantasy
ExtraData : CUSTrnd_islands_30_30.map
FilePath : /data/user/0/com.zts.ageoffantasy/files
Phone ModelRedmi 5A
Android Version : 8.1.0
Board : QC_Reference_Phone
Brand : Xiaomi
Device : riva
Display : CUSTOMER_VERSION_riva
Finger Print : Xiaomi/riva/riva:8.1.0/OPM1.171019.026/V11.0.2.0.OCKMIXM:user/release-keys
Host : mi-server
ID : OPM1.171019.026
Model : Redmi 5A
Product : riva
Tags : release-keys
Time : 1572970803000
Type : user
User : builder
Total Internal memory : 10367545344
Available Internal memory : 2337579008
Heap memory(mb) : 73.712425

[Elrond]

how much turns have u played?
what is the game id?
how many players were there, all were humans till the end?

also press send game to dev option.

The gem reward is lost when I switch account. Please look into it I took around 35 turns to complete it. There left 2 humans to the end.

[Stratego (dev)]

switch account? what accounts? AOS accounts? you should not have multiple accounts btw.

write me the exact sequence that happened so i understand what happened and when the switching was in a the sequesnce.